Frequently asked Questions.
Do you make all of these products in your factory?
Whilst we make over 700 products in our on-site premises, to give you the range we offer products from other manufacturers and suppliers.
I really like Paua. Do you have a physical store?
Certainly! We are located in Carterton, which is the beautiful Wairarapa. We are about 90 minutes north from central Wellington by car.
I have a shell I found on the beach, can you polish it for me?
Unfortunately we are a production based facility which deals with large volumes of product planned well in advance. You can try polishing it yourself-instructions here.
Do you buy Paua Shells?
New Zealand Paua Shell(abalone) is strictly managed under the fisheries quota system. We have commercial relationships which enable us to purchase shell.
Unfortunately we cannot purchase shell from the general public.
I ordered something from the website and it’s broken. What can I do ?
We stand behind all our products, you can contact us here and we’ll meet our obligations under the New Zealand consumer guarantees act.
I’ve ordered something online, when can I expect it?
You can view our shipping information here.
I’ve got another question. Can I contact you?
You can email us here.